Frequently Asked Questions (FAQ)

The currently available paid services include chat and ad posting (SOS Babysitter). The ad posting functionality is reserved for parents, who can create and publish a search ad.

For babysitters, on the other hand, reading the ads is completely free, allowing them to view opportunities at no additional cost.

Messaging with users costs €5* weekly (example cost for users located in Italy). Each user will only pay when they need to reactivate the chat, maintaining control of costs and using the service only when necessary.

 

* The price may vary based on the fees added by the stores during payment and from country to country based on the appropriate VAT.

The cost to post an ad is 5 euros* weekly and has a validity of 24 hours. This price applies only to parents who wish to write a search ad.

For babysitters, on the other hand, reading the ads is completely free, allowing them to view all opportunities at no cost.

 

* The price may vary based on the fees added by the stores during payment and from country to country based on the appropriate VAT.

To search for a babysitter, log in to the app with your credentials. The system will automatically search for available babysitters within a 100 km radius of your point of interest.

To create an ad, go to the "Ads" section of the app. Here you will find a button with the words "Create Ad". Alternatively, you can click directly on the "+" button located at the top. Following these steps, you will be guided through the creation of your ad, where you can enter all the necessary information.

To create an ad that is visible in an area other than the one you reside in, access the ad tab you are creating.

Inside, you will find the option to georeference the ad. 

For example, if you live in Rome but want your ad to be visible only to babysitters in Milan for a certain period, simply change the location and georeference the ad to Milan.

Change the search area, from that moment on, all search results will adapt to your new georeferencing.

To search for a family, log in to the app with your credentials. The system will automatically search for available families within a 100 km radius of your location.

Just go to the ads section, you will find all those published by parents around you.
When a parent enters a new ad, however, we will take care to notify you by email.

Of course! We will send you an email notification about the ads closest to you written by parents looking for a babysitter.

Yes! "Update my location". The search engine will adapt to your new location and provide you with results based on it both in the search for families and in the receipt of ads.

Your location will not be shared with other users, it will not be shown on a map, Bitsitter will only indicate the name of the city where you are georeferenced and an approximate distance from the user who is searching for you.

Of your children, we will only show the gender (if declared), the age calculated on the month and year you have declared (we will not ask you for the exact date of birth).

The only personal data available to other users will be your name; other data such as surname, precise location, email or phone numbers will not be available to other users.

Yes, you can send a request to delete your account by going to your profile screen and clicking on the "Cancel Subscription" button.
Your account will be permanently deleted from our system within a maximum of 72 hours.