Account deletion
Delete your Bitsitter account
This page explains how to request the deletion of your account in the Bitsitter app, developed by Artisan di Domenico Mecca, and what happens to your data.
From the app
- Open the Bitsitter app and sign in to your account.
- Go to Profile > Settings > Delete account.
- Confirm the request.
You are signed out right away and your profile is no longer visible to other users.
Without the app
If you no longer have the app installed or cannot sign in, write to [email protected] from the email address you registered with, with the subject “Account deletion”. We check that the request comes from the account holder, delete the account and confirm it by email within 30 days.
Data we delete
- Your account and sign-in credentials, including Firebase sign-in.
- Your profile data: name, photo, description, location and phone number.
- Your gallery photos.
- Your ads and meeting requests.
- Your chats and in-app notifications.
- The device tokens used for push notifications.
Your profile is hidden immediately; all the data listed above is permanently deleted within 30 days of the request.
Data we keep
- Payment and billing data: kept for 10 years to meet the tax and accounting obligations required by law. Payments made through the App Store or Google Play are handled directly by Apple and Google.
- Email address: kept in an exclusion list, to prevent abuse and to respect your wish not to receive further communications.
Delete only some of your data
You can delete your profile photo and gallery photos directly from the app without deleting your account. To delete other specific data, write to [email protected].
Full details of how we process your data are in the privacy policy.
Contact
For questions about deleting your account or your data: [email protected]
Artisan di Domenico Mecca — Via V. Bellini n. 1, Bari (BA) 70132